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Returns & Exchanges

RETURNS AND EXCHANGES

We understand that things don’t work out sometimes. In the instance that you are not satisfied with your purchase, you may return items for store credit only within 14 days of receipt. Returns for a refund of payment are not accepted at this time. To be eligible for store credit, goods must be in original condition, unworn, unwashed, and with tags still attached. Shipping costs of these returns are at customers expense. No shipping costs will not be refunded. Feel free to stop by our location and return items in-store. Jewelry and sale items are a final sale; they cannot be returned. Please allow 3-5 business days for us to process these returns once received.

OUR RETURN ADDRESS IS:

Embers Boutique

281 S Weechquootee PL

Salt Lake City, UT 84111


SHIPPING

Please allow 1-2 business days for us to ship out the order once an order is placed. We will send you an email with a tracking number once we ship the order. We currently only ship to the US, Canada, and Australia. If you would like us to ship to your country, please email us at Madison@shopembersboutique.com. Please include zip code of destination in email.

We are not responsible for any lost or stolen packages.

Our shipping rates are calculated by weight. We ship via USPS.

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